Thank you for contacting A Creative Medley. I am located in Wisconsin, US, which operates on Central Time. I attempt to answer all messages within one business day, which means Monday – Friday, except holidays. I frequently am able to check messages over the weekend, but do not guarantee it, as that is our family time.
In the meantime, you might find your answer on one of our Frequently Asked Questions Pages:
Account and Site Questions
Stitching and Design Questions
Zipper Bag Questions
Doodle Its Questions
Most asked Question:
I JUST ORDERED A DESIGN AND AFTER I PAID, I GOT A MESSAGE SAYING THAT IT HAD BEEN REMOVED FROM MY CART AND IS NO LONGER AVAILABLE FOR PURCHASE. I ALREADY PAID, WHY CAN’T I GET IT?
Short answer: Check your downloads – it is there. Longer answer: I have a plugin on my site that prevents you from accidentally purchasing the same design more than once. If you try to put a design that you previously purchased into your cart, it will not let you. If you were not logged in and put it into your cart, it will remove it and show you that message. Every once in a while, after you have paid, if you return to the cart page on the site quickly, it has not emptied your cart after the purchase, so you will see that message. Your purchase did go through and the design is in your downloads as usual. It is just preventing you from purchasing it again. I am on the lookout for a different plugin that will not be so confusing, but in the meantime, this is the only one available.